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Frequently asked questions
What details should I include when requesting a catering quote?+
Share the event date, complete address or city, estimated guest count, event type, preferred meal time, desired service style, dietary needs, rental or floral interests, and approximate budget. Your plans do not need to be final; reasonable estimates are enough for the first conversation.
Can I ask for pricing before my final guest count is known?+
Yes. Use your best current estimate when submitting the form. The proposal can be revised as attendance becomes clearer, although significant changes may affect food quantities, staffing, rentals, setup time, and the final price.
Which areas can the Pleasanton catering team serve?+
We cater events in Pleasanton and nearby communities, subject to the exact location, date, and service requirements. We also receive inquiries for Dublin Catering, Livermore Catering, San Ramon Catering, and Sunol Catering. Larger events outside the immediate area may be considered after the address and logistics are reviewed.
How soon should I submit an inquiry for my event?+
Most catering orders require at least 72 hours of notice. For larger staffed events, reserving one to two months ahead can help secure the preferred date, while smaller drop-off and corporate orders are often planned five to 14 days ahead. Weekends and peak months should be requested earlier.
Is there a minimum order amount?+
Most drop-off catering orders require a $400 food minimum. Full-service and wedding requirements vary by package, date, season, and guest count. Boxed meals generally require at least 25 boxes per selected meal or menu.
Can you accommodate dietary restrictions and food allergies?+
Yes. Vegetarian, vegan, gluten-free, dairy-free, and nut-free selections are available across many menus. Include the exact quantities needed for each dietary category. For allergies, identify the specific allergen so the team can review appropriate options and explain any preparation limitations.
How do drop-off, attendant-assisted, and full-service catering differ?+
Drop-off means prepared food is delivered ready to serve and the client manages the meal. Attendant-assisted service adds staff for setup, monitoring, replenishment, or cleanup. Full service provides a broader on-site team for professional presentation, guest service, and breakdown, making it a strong fit for weddings, formal dinners, and larger celebrations.
What is required to officially reserve my event date?+
After you approve the quote, a catering agreement is sent for signature. Orders totaling more than $3,000 also require a 50% deposit. The signed agreement and applicable deposit reserve the date according to the proposal, and the remaining balance is due 10 days before the event.
Are menu tastings available for weddings and larger events?+
Yes. Mobile tastings are available after you have narrowed the menu to a focused selection. Wedding tastings are complimentary for confirmed bookings and may also be purchased before signing; if you later book, the tasting charge can be removed from the final bill.
Can one proposal include catering, bartenders, rentals, and florals?+
Yes. A custom proposal can combine food, service staff, bartenders, tables, chairs, linens, china, glassware, buffet equipment, floral arrangements, balloon arches, and tablescape design. Coordinating these services through one team can simplify planning and event-day setup.
How much does catering usually cost in the Pleasanton area?+
Pricing depends on the menu, guest count, and service format. Boxed meals begin around $18.75 per person, and wedding packages generally range from approximately $55 to $120 per guest. Drop-off and full-service totals vary with food selections, staffing, rentals, delivery, venue access, and optional enhancements.
Can I place a straightforward order without requesting a custom quote?+
Yes. Browse the menu or package pages, add the desired items to the cart, and complete checkout online. Request a custom proposal when you need quantity guidance, several meal periods, complex dietary planning, staff, rentals, florals, multiple addresses, or unusual venue logistics.
Can you cater a wedding in Pleasanton or the surrounding Tri-Valley?+
Yes. Wedding service may include buffets, family-style meals, plated dinners, passed appetizers, bartenders, cakes, rentals, florals, and tablescape styling. Submit the venue, guest count, preferred meal format, and event timeline so the team can recommend an appropriate plan.
Do you provide corporate catering and recurring office lunches?+
Yes. Corporate options include breakfast and brunch, hot or chilled lunch buffets, appetizer service, individually packaged meals, executive dinners, and staffed holiday parties. Weekly or monthly boxed-meal schedules may receive a dedicated coordinator and locked pricing.
Are disposable supplies and serving equipment available?+
Disposable plates, utensils, napkins, and serving utensils may be added to drop-off orders. Full-service events may include or add china, glassware, flatware, linens, tables, chairs, and buffet equipment. Review the package or proposal to confirm exactly what will arrive.
Can the menu or package be customized?+
Yes. Published menus and packages provide a starting point. The team can help adjust dishes, quantities, dietary selections, beverages, desserts, staffing, rentals, florals, and service style to fit the guest count, budget, theme, venue, and event schedule.
Do you offer Thanksgiving and company holiday catering?+
Yes. Seasonal service includes a la carte drop-off meals and staffed holiday events. November and December dates typically book three to five weeks ahead, while popular company-party dates may fill sooner. Limited service is available on Thanksgiving Day, Christmas Eve, and New Year's Eve with holiday surcharges.
Which venue details are important for an accurate proposal?+
Provide information about parking, loading areas, stairs, elevators, security check-in, long carries, available staging space, power and water access, outdoor conditions, setup windows, and firm departure deadlines. These details can affect delivery timing, staffing, equipment, and pricing.
Can I revise the order after it has been booked?+
Yes. Guest-count and menu changes are welcome until 10 days before the event. After that deadline, changes may be limited because food, staffing, rentals, and equipment may already have been committed. Submit revisions as early as possible for the best chance of accommodation.
What happens after I submit the contact form?+
We review the date, location, guest count, menu preferences, and service needs, then respond with questions, recommendations, or a proposal. Most requests receive a prompt response during business hours; submitting the form does not hold the date.
